C6 Session 45 - Listening and Communicating

Key Questions

Who started the conversation and what is their objective? 

What is it that they are asking from you? 

Where should you draw the line with this conversation?

Why do you think this person came to you?

When sharing your opinion what should you consider?

How can you follow up with this person if more needs to be discussed?

7 Key sample active listening skills

1. Be Attentive – Make sure your in a good “space” to have a conversation

2. Ask reflective questions – How are you feeling right now? Stop and listen

3. Ask probing questions – Why do you think you felt that way at the time? Stop and listen

4. Show concern – What would you like for me to do, if possible? Stop and listen

5. Clarify – Repeating some of the things already discussed. 

6. Be genuine and sensitive - Acknowledge the person's feelings.

7. Summarize – Is there anything else that happened that you want to talk about? 

8. Then you fully reply - Now you have enough information to respond with a sensible answer. 

Ask questions for more clarity if you need to. 

Self-Reflection Points

• Effective communication involves you first having self-management skills, knowing what to say or not say, and when to say it. Be aware of your emotions, they can spill over and overwhelm the other person, and most of all, be positive. 

• Remember, energy is developing when words are being expressed. (session 42) Try to control the conversation with positive talk.

• Knowing the other person's objective is vital. Is it for you to just listen? Do they want your advice? Do they need your help with something? Do they need validation? Maybe they just want to see how you were doing, etc?  If you want to know just ask.

• Effective listening involves you being attentive. If you are not in a good space to listen let the other person know that you will be better able to talk to them at another time.  Your advice will be tainted if your mind is not clear.

• Be mindful of their time and your time. Some conversations have to be cut short and resumed at a better time.

• Remember, confidentiality is vital. Get permission before sharing anyone's information, even if you intend to help. Help can turn into hurt if put in the wrong ears.

• Ending a conversation with an emotional response can be helpful. "How do you feel about what we talked about?"

"He who responds before listening, that is his folly (lack of good sense) and his shame." - Proverbs 18:13

 Q – What is something you can do today to care for your mental health?

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